Shipping Policy
Welcome to Urban Dhaga! We’re honored to bring our carefully curated fashion pieces to your doorstep. Please review our Shipping Policy for a smooth and transparent shopping experience.
1. Order Processing
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
2. Estimated Delivery Time
Delivery timelines may vary depending on your location. On average, orders are delivered within 14 to 20 working days. Please keep this in mind when placing your order.
3. Shipping Methods
We work with trusted courier partners to ensure your order reaches you safely and on time. Shipping methods are selected based on your region and the option chosen at checkout.
4. Shipping Charges
Shipping charges are calculated based on the weight of your order and the delivery location. You will be able to view the shipping cost at checkout before completing your purchase.
5. Tracking Your Order
Once your order has been shipped, you’ll receive a confirmation email or WhatsApp message with a tracking number. Use this to monitor your shipment in real-time.
6. Accurate Shipping Details
Please double-check your shipping address at the time of checkout. Urban Dhaga is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.
7. Possible Delays
While we aim to deliver your order on time, unforeseen delays such as customs clearance, weather disruptions, or courier issues may occur. Urban Dhaga is not liable for delays beyond our control.
8. International Orders
We do offer international shipping. Please note that customs duties, taxes, and additional charges (if any) are the responsibility of the recipient.
9. Order Status Updates
To check your order status, log in to your account on our website or contact our customer service team directly via WhatsApp.
10. Need Help?
For any shipping-related questions or assistance, feel free to reach out to us:
📧 urbansupport@urbandhaga.com
📞 WhatsApp: [Insert WhatsApp number]
Thank you for choosing Urban Dhaga—where heritage meets style, and your satisfaction is our priority.